Receptionists very friendly and helpful.”
“My optometrist is very easy to talk to especially as I have just had a Cataract operation.”
“The staff always take time to listen and are helpful in choosing frames.”
“Again, any concerns have always been dealt with in a professional manner.”
“I think the selection of frames is varied and offers a great price range to suit all pockets.”
“Great value for money.”
“I think the service you receive is excellent, receptionists are really friendly and always helpful and go that extra mile as and when necessary Excellent service all round.
I have always found all staff very friendly and helpful.”
“My optometrist never rushes the examination and is always ready to explain any queries. Always a positive visit and I feel safe and happy with her care.”
“Helpful advice and I have always been happy with my choice.”
“Choosing glasses is an unrushed and positive experience.
The staff are always so helpful and ready to go the extra mile. Nothing is too much trouble, whatever the time of day.”
“Always a smiling face, plus what additional thing can I do for YOU?.”
“Helpful and friendly service with a smile.”
“No one is pushy – trying to sell you the most expensive glasses and frames.”
“Everyone is working hard to give an excellent service to all who call for whatever reason.”
“Budget and bespoke ranges are available to cater for all tastes and budgets.”
“All clients are treated as valuable customers.
More often than not we are greeted by name. A personal service.”
“No pressure to purchase anything we do not want. Help and advice has always been first rate.”
“We are encouraged not to leave the premises until we are absolutely satisfied.”
“It is not only the service provided, but also the ‘after sales’ service that is so valuable.”
“We like the continuity of service with the same people.
Expert assessment and guidance. good explanations.”
“Small business and everyone seems to care!.
Always cheerful & friendly.”
“Very thorough and up to date.
Helpful and friendly staff.”
“Always a warm welcome.”
“Optometrist always patient and explains what he is doing.”
“Friendly and knowledgeable service. Patients made to feel valued and as if they are your only patients! Always happy and swift to do running repairs, such as replacing tiny screws and lenses that fall out. Also happy to put new lenses in favourite old frames where possible.”
“Lots of variety, and something for every price range. No “hard sell” which is most refreshing.”
“No hidden extras and no feeling that you have to have expensive frames. The “economy range” offers great value for money, with a wide variety of styles to choose from.”
“Have often recommended Simmons as I’m a longstanding patient and have every confidence in their service.
All staff are friendly and welcoming.”
“The optometrists have a professional and understanding nature.”
“The staff are professional, and friendly with a sense of humour.”
“All staff are helpful and understanding and a professional manner.
It is extremely useful for me to be able to make appointments via email given that I’m abroad for much of the time. I really appreciate the quick responses.”
“I travel back from the South of France. Need I say more!.”
“Superb experience with my optometrist. Never rushed; always informed and willing to give time to consider options. Have never felt pressured to have advanced eye test for example but do have this every two years simply because it was so very well explained.
So friendly and helpful.